Health Insurance Markets Open To Surge Of New Customers And Problems
NEW YORK (CBSNewYork/AP) – The online insurance marketplaces that are at the heart of President Barack Obama’s healthcare overhaul struggled to handle the wave of new consumers Tuesday, the first day of a six-month open enrollment period.
A combination of high demand and technical glitches seemed to overwhelm the online system early in the day. Federal and state officials were working to address the problems, which led to long waits on government websites and a federal call center.
Speaking Tuesday from the Rose Garden, Obama blamed some of the website slowdown on the fact that more than 1 million people visited Healthcare.gov before 7 a.m., adding that demand had initially exceeded anything officials expected.
“Consider that just a couple of weeks ago, Apple rolled out a new mobile operating system and within days they found a glitch, so they fixed it,” Obama said. “I don’t remember anybody suggesting Apple should stop selling iPhones or iPads or threatening to shut down the company if they didn’t.”
People visiting the NY State of Health website after its launch at 8 a.m. Tuesday were greeted with error messages when clicking on links to register as individuals or families.
The links for employers, employees and brokers also experienced periodic problems.
“The website went on the blink twice and I just had to abandon it,” unemployed diabetic Shanti Masterson told CBS 2′s Amy Dardashtian. “After creating an account I logged onto the homepage. I’m clicking ‘get started,’ error page. Let’s try this again. Homepage, get started, error page again.”
Even employees at a help center on Southern Boulevard couldn’t get past the homepage.
“It’s too confusing. It’s not user friendly,” one employee said. “It’s confusing for us as well, so I can imagine what its like for customers"
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